JJ Blossom / J&J Bloom Premium Gift
Last updated: 15 June 2026
1. Overview
This Return and Refund Policy applies to purchases from JJ Blossom / J&J Bloom Premium Gift. Because we sell handmade gift arrangements and perishable fruit gift boxes, returns and refunds are handled carefully and only under limited conditions.
2. Non-Returnable Items
The following items are generally not returnable: fruit gift boxes and other perishable items; customised or personalised products; message cards with customer-provided wording; corporate or bulk customised orders; clearance or promotional items marked as final sale; items damaged after delivery due to customer handling, storage, or delay in collection.
3. Eligible Issues
We will review refund, replacement, or store credit requests for issues such as: wrong item delivered; missing item; serious damage before delivery; product significantly different from the confirmed order; fruit received in clearly spoiled or unacceptable condition upon delivery.
4. Reporting Time
Customers must report any issue within 24 hours of receiving the order. Please provide order number, recipient name, delivery date, clear photos or videos of the product, packaging, and delivery label, and a short explanation of the issue.
Claims made after 24 hours may be rejected, especially for fruit gift boxes, because fruit condition can change quickly due to handling, temperature, and storage.
5. What Is Not Considered a Defect
Minor differences in colour, wrapping, ribbon, decoration, fruit size, fruit origin, fruit brand, fruit ripeness, or arrangement style are not considered defects if the product value and general theme are maintained.
Natural marks, slight colour differences, or normal ripening of fruits are not considered defects unless the fruit is clearly spoiled or unsafe upon delivery.
6. Refund Options
After review, we may offer one of the following: replacement of affected items, store credit, cash voucher, or another suitable resolution agreed with the customer.
This store credit or cash voucher will have a standard expiry date of one year and can be used to purchase any product in our store.
7. Delivery Fees
Delivery fees may be non-refundable if the order was delivered or attempted correctly. If the issue was caused by our mistake or delivery damage before receipt, we may refund the delivery fee or arrange a replacement depending on the case.
8. Cancellation Before Delivery
On-demand orders can be cancelled during office hours at least three (3) days before your intended delivery date. There will be no refund once the order is confirmed. Orders that have already been prepared, customised, packed, assigned to courier, delivered, or attempted for delivery may not be cancelled. Fruit gift box orders may not be cancellable once sourcing or preparation has started.
9. Return Process
Do not dispose of the product or packaging before contacting us. We may request photos, videos, or return of the product for checking. Any return must be approved by us first. Unapproved returns may not be accepted.
10. Abuse of Policy
We reserve the right to reject claims that appear false, abusive, repeated without valid reason, or unsupported by clear evidence.