JJ Blossom / J&J Bloom Premium Gift
Last updated: 15 June 2026
1. Overview
This Shipping Policy explains how JJ Blossom / J&J Bloom Premium Gift handles delivery and self-pickup for soap flower gifts, fruit gift boxes, and related gifting products.
2. Delivery Coverage
We offer nationwide delivery for our Soap Flowers arrangement. Fruit gift boxes may have a more limited delivery area because they are perishable and must be handled carefully.
We may reject or request changes if the orders are outside our delivery coverage. Special delivery areas may require additional delivery fees. You may WhatsApp us for further checking on your delivery area.
3. Delivery Days and Cut-Off Time
9 AM–6 PM (office hours): no time promise. Order before 4 PM for same-day delivery. Orders placed after the cut-off time may be processed on the next available delivery day or selected-date delivery. Special requests for areas outside Klang Valley must be confirmed before ordering.
During peak seasons such as Valentine’s Day, Mother’s Day, Hari Raya, Chinese New Year, Christmas, graduation season, and other festive periods, earlier ordering is recommended.
4. Delivery Fees
Delivery fees are calculated based on delivery area, order value, product type, and delivery method. Any free delivery promotion is subject to the stated terms and may not apply to all areas or all products.
5. Delivery Time
We have three delivery sessions: Morning (9 AM–2 PM), Standard (before 6 PM), and Evening (4 PM–8 PM). Unfortunately, time-specific deliveries are currently unavailable to ensure fairness to all our customers and maintain efficiency in our operations.
We will try our best to deliver within the selected delivery date or time slot. However, exact delivery time is not guaranteed unless we have confirmed a specific arrangement in writing.
Delivery may be affected by traffic, weather, courier delay, road closure, building security, recipient availability, incorrect address, or circumstances beyond our control.
6. Recipient Availability
Customers must ensure that the recipient is available to receive the gift. If the recipient is unreachable, the driver or courier may leave the order at reception, security counter, office front desk, lobby, doorstep, or another reasonable location if allowed.
Once the order is delivered to the provided address or accepted by the recipient/building representative, the order is considered delivered.
7. Failed Delivery and Re-Delivery
Failed delivery may happen if the address is wrong, the recipient is unreachable, entry is denied, or no safe place is available to leave the item. Re-delivery is subject to availability and additional charges.
For fruit gift boxes, we may not be able to store or re-deliver the item for long because freshness may be affected.
8. Address Changes
Address changes must be requested at least 12 hours prior to the commencement of the selected delivery. Delivery to a new address is subject to availability within our delivery coverage area. We may not be able to change the delivery address once the order has been prepared, packed, assigned to courier, or sent out.
9. Handling of Fruit Gift Boxes
Fruit gift boxes should be received, checked, and stored properly as soon as possible. Please avoid leaving fruits under direct sunlight, in a hot car, or at an outdoor area for a long time.
10. Self-Pickup
Self-pickup is available only if offered by us and confirmed in advance. Customers must collect within the agreed time to maintain product condition.
11. Missing, Damaged, or Wrong Delivery
If an item arrives damaged, wrong, or incomplete, customers must contact us within 24 hours of delivery with clear photos or videos of the product, packaging, and delivery label. Please refer to our Return and Refund Policy.